sk:n Edinburgh

If you're looking for a skin clinic that has their processes and communication down to a T, this is the one. I had a mole in my facial hair I needed removed, and the process was really smooth. Special shout-out to Hannah, the lead nurse and clinic manager. Humour and compassion goes a long way with me, and it was brilliant having someone so 'human' guide the whole process. The positivity and cheerleading really helped during the surgery itself. I'm still healing, but have trust it's going in the right direction. Doctor did a great job.

I had an amazing experience getting both a tattoo removal and facial. The staff are incredibly welcoming, professional and knowledgable. The processes of each treatment was explained clearly and I felt at ease the entire time. I couldn’t be happier with the results, and will be coming back for further treatments. Couldn’t recommend enough to anyone looking for a professional establishment for the treatments they carry out!

I had a very disappointing experience with SKN Clinics and want to warn potential customers. In late June, I contacted them to ask about laser treatments for thread veins. I explained on the phone that I only wanted an informal chat to understand what options were available, as I wasn’t sure whether I would go ahead with treatment. I was told this could be arranged with a £50 refundable deposit, which would either be returned if I didn’t proceed or used towards treatment if I did. That sounded reasonable, so I booked. A few days before the appointment, I checked their website and noticed consultations were listed at £180, with a cancellation policy requiring 5 days’ notice. Concerned, I called to clarify. At that point, I was told I had actually been booked for a full consultation — not the brief chat I was originally promised — and that I would be charged £180 if I went ahead. I was also told I had lost my £50 deposit since I was now within the 5-day cancellation window. None of this was made clear during my first call. On July 1st, I raised a complaint with a helpful staff member (Christopher Hopkins), who agreed I had been misled and assisted me with filing it. On July 2nd, I received an email confirming the matter would be resolved within 20 days. As of August 23rd, I have heard nothing further. This experience has left me feeling misled and ignored. If this is how SKN Clinics handle a small issue, I dread to think how they might deal with something more serious. I strongly suggest looking elsewhere. For example, I later went to Cavendish Clinics in John Lewis, where the consultation and patch test were both free, and the treatment itself was only £90.