The London Skin and Hair Clinic

Had a minor procedure today and alerted the staff that I would be away for two weeks after the appointment. No one had checked beforehand that I would be available to have stitches removed within 7 days. Their own literature says 14 days for stitch removal on the scalp. I was reassured by the nurse immediately following the procedure that 19 days would be fine for my stitches to be removed, and I made the appointment on this basis and left. I was informed by email afterwards that the practice would not be responsible for my aftercare as I was unwilling to cancel my holiday to have the stitches removed in a shorter timeframe than even their literature stated. The manager, Luke Fry, who has written a misreading review of this practice on Google reviews by failing to state that he works at this practice, hung up on me when I tried to explain that no one and had checked with me prior to the procedure about my availability for the follow up. I was trying to be clear that he was making false statements on the phone and that I was autistic, and he put the phone down on me. I am extremely unhappy with my treatment today, that this person lied to me on the phone and threatened to deny me aftercare, despite agreeing with the nurse that the timeframe for my follow up appointment was acceptable. I am now in a situation where I do not know if they will honour my follow up appointment. My mother is seriously ill in hospital right now, and they have made me feel extremely stressed and anxious with the practice manager’s appalling management of my treatment. The nurse and doctor who treated me were very nice but should have been clear at the outset that I would need to return in 7 days, as I had no idea what to expect. It’s the start of the school summer break, and they need to expect that people will have holidays booked and check before doing the procedure that the patient will be available for the follow up.

Had a truly wonderful experience at this clinic from start to finish. The admin team was incredibly efficient and accommodating, managing to get me booked for an urgent appointment the very next day, which really put my mind at ease. Upon meeting Professor Pierre Vabres, I immediately felt comfortable—he was friendly, professional, and approachable. He was clear and concise in his explanations, quickly arriving at a diagnosis without any unnecessary fuss. What I appreciated most was how he thoroughly discussed all the available treatment options, ensuring I understood each one before making a decision. The whole process felt seamless, and the level of care was exceptional. I would highly recommend this clinic to anyone looking for a dermatologist who combines expertise with genuine compassion.

Highly recommend Dr Kim and the team for the amazing service provided to me. Dr Kim was very reassuring, kind and very informative at the consultation appointment and on the follow up surgery procedure. I would highly rate Dr Kim and thank the team for the excellent service.