Spa Naturel Sheffield

We came to the spa as part of a package on spa seekers, staying at the Mercure hotel. The spa was nice. There wasn't anyone on reception when we got there so that wasn't helpful, but we checked in and got given towels and went into the changing rooms. The pool is a nice size. The sauna, steam and this other room were good. They have an ice igloo but this isn't really cold at all, and also they turned some of the rooms off at like 5:30-6pm even though the spa stays open until 8pm which was a bit annoying. There isn't enough loungers/chairs around the pool either in my opinion. But when it was time for our treatment we went upstairs and again there was no one on reception. The therapist however, and the treatments were stunning. We had the Himalayan salt scrub and the marine back treatment. It is a nice sow to go to and the gym is also a good size, but it can get a little busy

Run down, over priced. Do not book. We unfortunately booked a day spa at spa Natural at the sheffield mercure including lunch £119 per person. Everything was dingy, unclean and service was apathetic. We left before the treatment as the whole place was so poorly ventilated and clean that we didn’t want to stay. Facilities are worse than a council run gym. Incredibly overpriced. We were unable to obtain a refund despite not having the treatment. It’s a joke to charge this much when a comparable spa would have such higher standards. Mercure management, if you read this, please contact me to arrange a refund.

I booked in for a full body massage which was excellent and at £70 for an hour honestly not bad value. Unfortunately once I headed into the rest of the spa I didn’t stay long - it was filthy and run down. Black mould all over the walls, green marks all over the glass, random dirt on the floor, I found it hard to relax when also trying to be careful about what I touched. I enjoyed the treatment but if I’d booked for a spa day I’d feel hard done by.