Consent Details

What You're Consenting To

When you submit a callback request through SkinSage, you consent to us sharing your personal information with the clinic you selected. This allows the clinic to contact you to discuss your treatment inquiry.

Data We Share with Clinics

When you request a callback, we share the following information with your chosen clinic:

• Contact Details: Your full name, email address, and mobile phone number
• Treatment Interest: The specific treatment(s) you're inquiring about (e.g., "Botox", "Dermal Fillers")
• Callback Preferences: Your preferred callback date and time slots (if provided)
• Special Requests: Any optional notes or questions you included (if provided)

Purpose of Data Sharing

The clinic uses your information solely to contact you via phone, email, or SMS to discuss your treatment inquiry and arrange a consultation. The clinic will process your data in accordance with their own Privacy Policy and UK GDPR requirements.

How Clinics Use Your Data

Each clinic is a separate data controller responsible for how they handle your information. They may use your data to:

• Contact you to schedule a consultation
• Prepare for your consultation (e.g., reviewing your treatment interests)
• Send appointment reminders or follow-up communications
• Maintain records of your inquiry (as required by law)

Important: Clinics are prohibited from using your data for marketing purposes unless you provide separate consent directly to them.

Data Retention

SkinSage: We retain your callback request data indefinitely for business records and quality assurance. You can request deletion at any time.

Clinics: Each clinic sets their own data retention policy. Typically, they will store your data for 30 days if you don't book a consultation, or longer if you become a patient. Contact the clinic directly to learn about their specific retention practices.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Rectification: Correct any inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data
• Right to Withdraw Consent: Withdraw your consent at any time
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your data for specific purposes
• Right to Complain: Lodge a complaint with the ICO (Information Commissioner's Office)

How to Withdraw Consent

You can withdraw your consent at any time by:

• Email: privacy@skinsage.uk
• Contacting the Clinic Directly: Each clinic's contact information is available on their profile page

Note: Withdrawing consent will prevent future processing but will not affect any processing that has already occurred (e.g., if the clinic has already contacted you).

Legal Basis for Processing

We process your personal data under UK GDPR Article 6(1)(a) - Consent. You provide explicit consent by checking the consent box and submitting the callback request form.

Treatment interests (e.g., "Botox for wrinkles") may be considered health-related information, which is "special category data" under UK GDPR Article 9. By submitting your request, you provide explicit consent for us to share this health-related information with the clinic.

Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• All data transmitted over HTTPS (SSL/TLS encryption)
• Secure database storage with access controls
• Regular security audits and updates
• Staff trained on data protection best practices

Contact Us

If you have any questions about how we handle your data or wish to exercise your rights, please contact: