Spa Naturel Cardiff Holland House

The place is a shambles. Old, outdated and terribly maintained. The gym equipment has not been updated in the last 10 years. The dumbells are falling apart. Water fountains in the gym and by the sauna are broken, only 1 by reception. 2 of 4 showers in mens toilet are broken. Steam room door broken. Such a run down and cheap place the owners should be embarrassed.

Disappointing Experience — Everything’s Falling Apart The staff are nice, but unfortunately that’s the only positive thing I can say. Since January, the water dispenser in the sauna hasn’t worked. For months we had to go to the gym just to fill up a water bottle — now the gym dispenser is broken too. So now, if you want water, you have to walk past reception in your swimsuit, wet, just to fill your bottle. There are no cups either. It’s uncomfortable, embarrassing, and frankly unsafe — wet people walking through the reception area is a slipping hazard. And not having water near the sauna for over half a year is dangerous. People get dehydrated, and no one seems to care. Both showers in the sauna area have also been broken. So people go straight from the sauna into the pool without rinsing off, which is unhygienic. The only other option is to go all the way to the changing rooms — and even there, two out of four showers don’t work. Also, you have to wait, it smells, it’s dirty, and soap often runs out. The gym equipment is in poor condition too. Some machines don’t work at all. The whole place feels run-down and scruffy, like it’s not being maintained properly. For the price you pay, it’s just not worth it. It’s a shame, because the sauna is good, the pool is nice, and the hot tub could be great — but it’s not hot enough. All of these ongoing issues completely ruin what could be a lovely experience.

Overall, the facilities are ok. However, the sauna recently feels cooler than usual, the jacuzzi is very cold for a hot tub… Regarding the gym: instead of repairing broken equipment, it seems it's just being removed. Please consider bringing back the chin-up and dip machine—it's basic, essential equipment for many users.