sk:n Nottingham

They are using the old companies contact lists for advertising, but not honouring payments made previously for treatments. They've gone bust once, owing a lot of money to a lot of customers. Do not give them large sums of money! Also bear in mind the finance company they use will not refund you if they go bust as it's not a "regulated finance agreement"

The day started with multiple missed calls and no message left - upon enquiring nobody knew why. Once I arrived, my appointment was 20mins late, but this is better than normal for skin. The main reason for my negative review is the discomfort I sat through watching the staff belittle another customer. A customer was rightly upset that she had arrived and her appointment was cancelled without telling her, which is understandably an inconvenience, but is unfortunately to be expected from skin. She spoke very calmy while the receptionist said things like "what do you want me to do about it" and raised her voice at the customer to say "it's not my fault is it". I'll repeat that the customer remained very calm throughout this harassment, saying things like "I don't feel like you're acknowledging why I'm upset" (rightly too, I never heard anything close to an apology). The tipping point for me was after the customer left. I was still waiting for my late appointment when the staff went into the backroom, not closing the door all the way, and proceeded to mock the customer who had just been harassed by staff. This was incredibly unprofessional and made me feel not only highly uncomfortable, but also upset for the poor customer who had done nothing wrong other than attempt to use skins services. This wasn’t a lack of customer service, but more a lack of human decency.

I visited sk*n for more than 10 years at their other Nottingham clinic, which was excellent. As this closed I went here and it has not been a good experience. The building inside smells mouldy and is scruffy. The reception staff are helpful but it doesn't seem professional. My experience was that there was a real lack of organisation and the Dr is not up to speed on what is happening or if they have the right supplies in order to carry out a procedure. Deeply uncomfortable. Also trying to speak to someone is impossible. I have been promised a phone back twice about a fairly straightforward issue and I'm still waiting. It's really gone downhill. I don't recommend.