Mayfair Aesthetics Laser & Skin Clinic - Pimlico

Very close to Pimlico tube station and easy to find. The outside is quite non descript, but once inside you know you are in a high quality clinic. The Titanium machine is well worth the visit and I will be looking to have more sessions here. There are very helpful and friendly staff which make the visit really relaxed and comfortable.

Unfortunately after 15 laser sessions / £3,500 spent / 2 years I have had only minimal results and overall hair reduction of 30/40%. In some areas like bikini the reduction has been 10%, the hair is still black and very strong. Lower leg I’ve seen better results but still with hair. I never thought I would get away with 6 sessions like they advertise but never even thought 15 sessions wouldn’t be enough! Every time they would keep telling me to continue coming, that I would see results next time, that it was normal… I have been seeing positive results here and there but growth always went back to normal which is definitely not what I expected for this kind of money. And I’ve been patient - it’s been 2 years!! Everyone is very nice and kind and makes you feel welcome, but somehow the results are just not there - no wonder all positive reviews are from people who’ve done 2/3 sessions.

Had 5 sessions of laser here. Therapists are fine, however very corporate money minded company with extremely poor customer service. Was constantly pressured to book my next appointments and pay full in advance even though being a carer of a disabled child meant my circumstances were rather uncertain. Having said that, I did do so. On the occasion that my child had an accident on the day of my appointment, after notifying Mayfair, they were very cold and rigid and uncompromising, after explaining and practically begging over the phone three times and then was advised to send an email, where they changed my appointment but continued to hassle me to book and pay in advance. Furthermore, on several occasions prior to starting my appointment (which I had already paid for in advance) I would be cornered into paying in full for the full next body appointment as if it was obligatory and had to continually explain why I wasn’t ready to pay for the next full body appointment on the day of my current full body appointment (which hadn’t taken place yet), extremely shocking, stressful and insincere approach, feeling very overwhelmed going into my appointment. Highly don’t recommend companies driven by corporate greed as opposed to customer service.22/01/2025 update, manager called about my ‘complaining’ was very invalidating of my experience and made many attempts to go invalidate what is my ‘review’ as opposed to a complaint, and entire experience, this is my only one star review, I found the ordeal purposefully triggering, he then claimed that I was being very angry at him, painting me as an emotional and angry woman, as opposed to a mother who had to prioritise a corporate company over the needs of my disabled child and trying over and over to establish boundaries as my circumstances would not allow me to book in advance. Attempts to reach out did not come from a good place, including gaslighting my experience and strong negative language used against me (shown below) harmful, insensitive and dehumanising language especially as a woman of colour because of sharing my experience, again shows how their corporate attitude is a priority over their clients.