Superdrug

According to Team Leader Olivia, testers are not allowed to be used on the face—only on the hands. Her reasoning was that it is "not recommended" (a phrase she repeated multiple times) because they don’t know how long the testers have been out. Therefore, I was told to stop testing foundation on my face. I had applied four shades of foundation to my jawline for comparison and narrowed it down to two options to make a final purchase decision. At this point, Olivia called for her manager, who appeared to side with her staff without first understanding the situation. I explained what had happened, and only then did the manager acknowledge that it is typically acceptable to test on the jawline, which was exactly what I had been doing. However, the manager was unyielding and didn’t seem interested in resolving the matter, so I decided to take my business elsewhere. Fortunately, Nottingham has two stores in close proximity. At the other store (Victoria Centre), I purchased nine items and received helpful service, unlike the unwelcoming, enforcement-like approach I encountered at the first store.

The people on the floor were lovely pointed me in the right direction. The 2 women at the tills were terrible only concerned about their gossiping the customer service was bad. Ladies you need to do better.

This was honestly the best customer service experience I’ve had in years! Molly was absolutely amazing so kind and genuinely helpful. I came in with no intention of buying anything, and somehow I happily walked out with 3 perfumes (haha!). She made the whole experience fun and effortless. Paired with Tamara, they were such a fantastic team friendly, knowledgeable, and made me feel completely taken care of. I left not only with beautiful perfumes, but also with the happiest shopping experience. Truly 10/10 I’ll definitely be back! Thank you ladies