Boots

I normally choose this Boots as it’s larger than the central branch, but unfortunately my recent experience today has put me off. The staff member I dealt with (an older lady with glasses) was quite cold and dismissive, speaking down to me when I queried the price of an item I had scanned. The vibe in this store can feel uncomfortable shopping, as the security guards follow people and watch you like a hawk! despite the fact I’ve made many purchases in the past and would never steal. On this visit, when the item scanned higher than expected (£5 instead of the cheaper price I thought it was), I asked about it but the response I received felt rude and unhelpful. I decided not to go through with my purchase because of how I was spoken to. I value Boots as a store and have shopped here many times, but unfortunately this experience has put me off returning to this branch- so due to the nature of staff I won’t be returning.

The staff have been very good to me on a number of occasions with the shop staff happy to help me get my shopping as I am in a wheelchair and the pharmacist will help as much as she can. I am visiting again this afternoon because I have an issue with my insulin pens and I phoned and was advised to call 111 as well so I'm not left with nothing if she cant fix my pens and im now waiting for a gp to call back which could be softer the pharmacy closes. But she kindly said she will have a look to see if there is anything that can be done. As my regular pharmacy is closed I'm very grateful to her for saying she will try.

This Boots has a Parent Room in store, with nappy changing area and feeding chairs (no toilet facilities). Great for parents as there's not many other such areas nearby.