Boots

Extremely Upsetting Experience! I had a deeply humiliating experience at this Boots store. While I was simply browsing the aisles, the security guard actually approached me and said I “looked like a thief.” I was completely shocked and insulted. I had done absolutely nothing wrong, yet I was spoken to and treated in a way that was disrespectful, degrading, and very upsetting. No customer should ever be made to feel like that, especially in a well-known store like Boots. Security staff should be trained to treat everyone with dignity and professionalism, not to make hurtful assumptions or accusations. I left the store feeling embarrassed and deeply uncomfortable — an experience I will not forget. I hope Boots management take this matter seriously and ensure no one else is treated this way.

So went and dropped off a prescription for some antibiotics was told it would take an hour (thought hour is a bit of a long time) so decided to go somewhere and grab some food. Hour went by and went back to be told that they didn’t have the medication. I asked why when I dropped it off why was I not told as I wasted an hour in this cooking hot weather I was told they did put a call out on the intercom. Like hell I’m staying in boots. I don’t understand why they don’t take a mobile number to call you if there’s an issue. I was told to go to Tesco which I did at which point was done in 5 minutes. I’m not a fan of boots at the start and now can’t stand them even more. Fingers crossed that they get closed. The store always feels dirty and poorly stocked with stock all over the place. The staff are always rude. On a previous visit over the weekend I visited the pharmacy as got a bite by a flea and asked for something for it and was given a cream when it didn’t work went to my regular chemist and showed them the cream and were shocked as the cream was for a skin rash by this point the chemist told me I had to go to the gp as he was sure it became badly infected and had a reaction to the bite. I should’ve learnt by that not to trust the pharmacists in boots.

Dreadful experience at the boots Cardiff bay pharmacy on Sunday. Was told I would have to wait 30 minutes, returned after 45 and the item was not checked. Staff seemed more interested in selling otc items than dealing with prescriptions. No eye contact and not particularly polite. People go to pharmacies because they need medication and go on Sunday if it’s an out of hours need ie urgent. No empathy at all. Eventually got my prescription and a telling off from the officious “manager” for having the temerity to complain that they had misled me. Very very disappointing experience. I have phoned customer services today (26/2/25) as they have not responded to my online complaint on the boots website (or in fact responded to it). Let's see if they respond to my verbal complaint rather than the generic and unhelpful platitudes (below).